JCPenney

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Reviews

• patrick simmons

  Dec, 13 2017
  ★ ☆ ☆ ☆ ☆
  My recent visit to jc penny’s in university mall - Tuscaloosa AL was a night mare. I arrived in the store ( after work Orentation) looking for a couple of pair of pants 42/30 , several shirts xxl and a belt. Starting high paying new job at 6:30am in the morning . I found one pair of pants , but asked the sales associate to help me find another pair of the same brand or ANOTHER brand. The sales associate showed no interest in helping me although I only had 30 minutes until store closing. At 9pm a sales associate who had only been on the job for two days came by and helped me locate two more pair of pants. In the process, a so called manager named Kerri came up to me and explained to me they was closed and needed to ring out their cash register while the new employee was locating me two more pair of pants. This Kerri was so rude that I told her I had been requesting help but received none and asked her did she want me to come back tomorrow or never. Another sales associate came by while I was paying for my clothes and stated to my no help associate (TJ) that” you do what you can do”. WOW WOW and WOW. So let me convert this into English. A customer requested help , but to no avail . Management had attitude with customer but still offered no help and finally another senior sales associate stated “you do what you can do” , but customer received no assistance for neither. One of their associates who was only on her second day of work was more help in five minutes than the other three combined. I hope for the sake of future customers the old crew does not corrupt the new hire because if this happens the poor customer will receive no and I mean no help. By the way I spent $227.16 but I on my way to Walmart to purchase some work clothes and will return clothes to jc penny’s because I just can’t support people who doesn’t care anything about their customers.

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